Refund policy

We know handing over the keys to your home takes trust, so here's exactly how payment, cancellations, and refunds work.

You're not charged when you book

When you book online, we place a hold on your payment method — we don't charge it. You're only charged once your cleaning has been completed. If your appointment is more than about a week out, we may ask you to reconfirm your payment method closer to your date, since card authorizations expire after a period of time.

Cancelling or rescheduling

Plans change, and that's okay — just give us at least 24 hours notice and there's no charge at all.

Here's the thing: once a booking is confirmed, your cleaner sets aside that time just for you and plans their day around it. A very late cancellation, or not being able to get into your home at your scheduled time, means their trip and their time are lost with no way to fill that slot. To keep things fair for the people doing the work, and to keep our schedule reliable for everyone, a short-notice cancellation or a missed appointment may include a fee:

• Less than 24 hours notice: 50% of your booking price.
• No access at your scheduled time (no-show): 100% of your booking price.

We'll always try to reach you first if something looks off before charging anything. If something genuinely unexpected comes up, message us — we're reasonable people and we'll work with you.

Not happy with your clean?

Contact us within 24 hours of your appointment and we'll work to make it right — that may mean sending someone back to address the areas in question. If you were already charged and we're unable to resolve the issue, we'll consider a partial or full refund on a case-by-case basis.

Questions

Reach out through our contact page and we'll get back to you personally.