Terms of service

Welcome to Nahulis ("we," "us," "our"). These Terms of Service govern your use of this website and your booking of home cleaning services (the "Services"). By booking a service through this site, you agree to these Terms.

1. Our Services

Nahulis provides house and apartment cleaning services in Philadelphia, PA and the surrounding area, including Standard Clean, Deep Clean, Move-Out / Move-In Clean, and optional extras, as described on each service's page. Services are carried out by cleaners selected by our team.

2. Booking & Scheduling

When you book online, you choose your home size, preferred date, and preferred time. Your preferred date and time are requests — we personally confirm your exact appointment with you after you book. If we're unable to accommodate your preferred date, we'll reach out to find an alternative that works for you.

3. Pricing & Payment

Prices are flat rate, based on the bedrooms and bathrooms you select, plus any extras you add at checkout. Your payment method is authorized, not charged, when you book. We only charge your payment method once your cleaning has been completed. If your appointment is more than about a week out, we may ask you to reconfirm your payment method closer to your date, since card authorizations expire after a period of time.

4. Cancellations & Rescheduling

Please give us at least 24 hours notice if you need to cancel or reschedule and there's no charge. Because your cleaner reserves that time specifically for you, cancelling with less notice, or not providing access at your scheduled time, may include a cancellation fee. Full details are in our Cancellation & Refund Policy.

5. Satisfaction Guarantee

If you're not satisfied with your cleaning, contact us within 24 hours of your appointment and we will work to make it right.

6. Access to Your Home

You're responsible for providing safe, reasonable access to your home for your scheduled appointment — for example, a key, a code, or someone present to let our team in. Please share any access instructions (gate codes, pets, parking, etc.) in the notes field when you book.

7. Limitation of Liability

To the fullest extent permitted by law, Nahulis is not liable for indirect, incidental, or consequential damages arising from the Services. If an item is damaged during a cleaning, please notify us within 24 hours so we can look into it.

8. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page.

9. Contact

Questions about these Terms? Contact us through our contact page.